Refund & Returns Policy

You have 60 days from the date we ship your order to use and benefit from your product. We hope you’ll be delighted with it, just like many of our satisfied customers, and that you’ll reorder when needed.

We recommend using the full 60-day guarantee period to fully assess the product’s effectiveness before requesting a refund. However, if you’re not satisfied, contacting us for a refund is straightforward.

Please follow these three simple steps to request a refund:

1. Verify Guarantee Period: Ensure you are within the 60-day guarantee period from when your order was shipped. If you’re unsure of the shipping date, check your email for the shipment confirmation or refer to your order slip.

2. Request a Refund: Email us to let us know you’re requesting a refund. This step is crucial. Include “Refund Request” in the subject line of your email to ensure it is processed quickly by the appropriate team member.

3. Return Your Bottles: Send all your bottles, whether empty or unopened, to the returns address provided below. No return label is required, but you must cover the postage. Email us the tracking ID of your return to expedite processing.

In your return package, include a note with:

- Your full name

- Your order number (found in your email)

- The email address used for your order

Returns Address:

R. Tié, 123

Vila Bertioga

SÃO PAULO - SP

03181-030

Brazil

Contact us for confirmation before returning your order to avoid delays or issues with locating your return, which could impact your refund.

Once we receive and process your return, you will be refunded in full. You will receive an email confirmation when your refund is initiated, and it typically takes 5-10 days to appear on your statement.

How to Contact Us

https://www.commitmentslim.com/47410764